Register Your Pet
To register your pet please email firstname.lastname@example.org and let us know:
- Your name
- Phone number
- Pet’s name
And we will email or ring you to complete registration and make an appointment for your first consultation.
New Client Information
Thank you for choosing us to look after your pet’s healthcare and well-being. We promise to do our utmost to provide you with excellent service. We continually strive to deliver you and your pet with pioneering and compassionate medicine and surgery.
All our vets have a wealth of experience, and our team of veterinary nurses and support staff complete a highly effective and proficient team. We stock Hill’s Vet Essentials, Hill’s Prescription Diets, Royal Canin and Canagan foods along with a range of toys and accessories including Hunter leads and collars.
We run 15 minute appointments per patient, but understand that sometimes you may need more of our time. During each consultation, we shall provide a comprehensive examination, discuss a treatment plan and discuss differential diagnoses and prognosis. We’ll answer any questions you may have, discuss costs and provide you with an estimate if requested. We’ll do our best to make sure that you and your pet feel at ease. Please let us know in advance if your pet is especially nervous of going to the vet so that we can arrange an appointment at a quiet time.
Keeping in touch
You’ll get a text to remind of your appointments and we’ll also email you when your pet is due a vaccination or anti-parasite treatment and with our newsletters. You can keep up to date with all our latest news and offers by following us on Facebook, twitter and Instagram, Twitter and Facebook.
Your Details and Records
Your personal details are kept in the strictest confidence. We won’t transfer or discuss your notes with anyone else without your consent. You’re welcome to have a copy of your notes upon request which we can email to you within 24 hours.
A large percentage of our clients have insurance. Insurance covers most non-routine medicine, surgery and diagnostics and allows you to claim back your costs. We usually request that you pay our bill at the time and will fill in our part of the insurance claim form and process it free of charge. We regret that we don’t process direct claims for Animal Friends or Equine and Livestock policy holders.
Occasionally, and only with our prior consent we can claim the money back from the insurance company. Before we can do this you’d need to pay the excess and provide proof of your insurance policy. If you wish us to make a claim we’ll need a form that has been filled in as directed by your insurance company and signed. We’ll process it within 3 working days.
We aim to provide the highest standards of veterinary care and customer service. We take any complaints very seriously and value your comments. If you wish to make a complaint or a comment please email us Dr Emma Nicholas at email@example.com. We’ll respond to your complaint within 48 hours.
If you are not satisfied with our response then we are governed by the Royal College of Veterinary Surgeons and can advise you how to contact them. Should the need arise we shall co-operate fully with the RCVS.